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A Notice to Our Customers About Our Website Update

Dear customers,

We have recently moved our website to a new system. Thank you for your patience while we complete this transition.

If you had an account on our previous website, you may currently see an “incorrect username or password” message when trying to log in. This is caused by the website migration. We are working to see whether access with your existing account details can be restored, but we cannot guarantee that your previous password will work on the new website. You may also create a new account to shop on the updated website.

Orders you have already placed will be shipped as scheduled. We will email you with updates on their progress. If you need help with a previous order, please contact us through the Contact Us page and include your order number or the email address used at checkout. We will help you check it. Please avoid placing a second order solely because you cannot log in.

We understand that this change may be inconvenient, and we’re sorry for the confusion. Thank you for your continued trust and support.

The Mydollection Team

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